Privacy
Policy

Information We Collect

We collect information to provide better services to all our patients and website visitors. The types of information we collect include:

• Personal Information: Name, contact number, email address, and date of birth provided during registration or booking.
• Medical Information: Skin and hair concerns, medical history, allergies, current medications, and treatment history shared during consultations.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected automatically for analytics purposes.
• Communication Records: Messages, inquiries, and feedback submitted through our contact forms or email.

How We Use Your Information

Dermiiz uses the information collected solely for the purposes of delivering exceptional dermatological care and improving our services:

• To schedule, manage, and confirm appointments and consultations.
• To deliver personalised treatment plans and follow-up care.
• To communicate important updates regarding your treatments or clinic services.
• To send newsletters or promotional content, only with your prior consent.
• To analyse website usage patterns and improve user experience.
• To comply with applicable legal and regulatory requirements.

Medical Data & Confidentiality

We treat all medical and personal health information as strictly confidential. Your medical data is:

• Accessed only by authorised clinical staff involved in your care.
• Never sold, rented, or shared with third parties for commercial purposes.
• Shared with external medical providers only when clinically necessary and with your consent.
• Retained securely for the period required under applicable health regulations.

You have the right to access, correct, or request deletion of your personal data at any time by contacting us directly.

Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site.

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used to collect anonymous data about site usage to help us improve our content and services.
• Preference Cookies: Remember your settings and choices for a personalised experience.

You may disable cookies through your browser settings; however, doing so may affect certain features of our website.

Data Security

Dermiiz implements industry-standard security measures to protect your personal and medical information from unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted storage of sensitive patient records.
• Restricted access controls and staff confidentiality agreements.
• Regular security audits and system updates.

While we take every precaution, no data transmission over the internet can be guaranteed to be 100% secure. We encourage you to avoid sharing sensitive information through unsecured channels.

Third-Party Links

Our website may contain links to third-party websites for your convenience. Dermiiz is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

Your Rights

As a patient or user of our services, you have the right to:

• Access the personal and medical information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to clinical and legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the appropriate data protection authority.

Changes to This Policy

Dermiiz reserves the right to update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. We will post the revised policy on our website with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy.